This Privacy Policy describes how your personal information is
collected, used, and shared when you visit or make a purchase
from offgridrenegade.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain
information about your device, including information about your
web browser, IP address, time zone, and some of the cookies that
are installed on your device. Additionally, as you browse the
Site, we collect information about the individual web pages or
products that you view, what websites or search terms referred
you to the Site, and information about how you interact with the
Site. We refer to this automatically-collected information as
“Device Information”.
How We Use the Information We Collect
We may use your Personal Information, Demographic Information
or Usage Information for various purposes, including, but not
limited to, the following:
•Improving the effectiveness of our Site, marketing endeavors
and service offerings;
•Site registration;
•Providing customer service;
•Notifying you of product recalls or providing other
information concerning products you have purchased;
•Sending you direct mail offerings;
•Sending you email communications such as electronic
newsletters about our products, services and Promotions;
•Sending you email about orders you have made;
•Enabling you to participate in the Site’s features such as
surveys and Promotions;
•Identifying your product and service preferences and informing
you of new or additional products, services and Promotions that
may be of interest to you;
•Providing mobile marketing messages and service
messages;
•Cart Abandonment Messages - once information is captured for a
specific item, if you do not purchase that item within 24 hours
we will send a reminder text letting you know it's still
available at our store with a direct hyperlink (SMS messages are
sent within 48 hours of non-purchase with only 1 reminder)
•To analyze preferences, trends and statistics.
How we Determine An Abandon Cart:
Currently we use an Opt-in form 2 step. When the consumer
enters in their information in the first step of the form they
are 'tagged' in our system as a lead. We then wait a period of
time (I.e. 20 minutes) to see if they purchase through our
website. We track purchases by tags as well. When a consumer
purchases a product they are tagged as purchased. Our system
waits 20 mins to see if a purchase tag is added to the consumer
- if not - we add the consumer to abandon cart sequence.
We collect Device Information using the following
technologies:
- “Cookies” are data files that are placed on your device or
computer and often include an anonymous unique identifier. For
more information about cookies, and how to disable cookies,
visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect
data including your IP address, browser type, Internet service
provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used
to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a
purchase through the Site, we collect certain information from
you, including your name, billing address, shipping address,
payment information (including credit card numbers , email
address, and phone number. We refer to this information as
“Order Information”.
Text Marketing and notifications: By subscribing to text
notifications you agree to receive recurring automated marketing
messages at the phone number provided. Consent is not a
condition of purchase. Reply STOP to unsubscribe. HELP for help.
Msg & Data rates may apply. More info view Privacy Policy
and ToS.
When we talk about “Personal Information” in this Privacy
Policy, we are talking both about Device Information and Order
Information.
How do we use your personal information?
We use the Order Information that we collect generally to
fulfill any orders placed through the Site (including processing
your payment information, arranging for shipping, and providing
you with invoices and/or order confirmations). Additionally, we
use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us,
provide you with information or advertising relating to our
products or services.
We use the Device Information that we collect to help us screen
for potential risk and fraud (in particular, your IP address),
and more generally to improve and optimize our Site (for
example, by generating analytics about how our customers browse
and interact with the Site, and to assess the success of our
marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help
us use your Personal Information, as described above. For
example, we use Shopify to power our online store--you can read
more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy. We also use Google
Analytics to help us understand how our customers use the Site
-- you can read more about how Google uses your Personal
Information here:
https://www.google.com/intl/en/policies/privacy/. You can also
opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply
with applicable laws and regulations, to respond to a subpoena,
search warrant or other lawful request for information we
receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide
you with targeted advertisements or marketing communications we
believe may be of interest to you. For more information about
how targeted advertising works, you can visit the Network
Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links
below:
Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and
use practices when we see a Do Not Track signal from your
browser.
Your rights
If you are a European resident, you have the right to access
personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you
would like to exercise this right, please contact us through the
contact information below.
Additionally, if you are a European resident we note that we
are processing your information in order to fulfill contracts we
might have with you (for example if you make an order through
the Site), or otherwise to pursue our legitimate business
interests listed above. Additionally, please note that your
information will be transferred outside of Europe, including to
Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your
Order Information for our records unless and until you ask us to
delete this information.
Changes
We may update this privacy policy from time to time in order to
reflect, for example, changes to our practices or for other
operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18
.
Contact us
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please
contact us by e‑mail at support@offgridrenegade.com or by mail
using the details provided below:
Offgrid Renegade LLC
[Re: Privacy Compliance Officer]
5 Warren Street, Suite 203, Glens Falls, NY 12801
Terms of Service
OVERVIEW
This website is operated by Offgrid Renegade LLC
("the Company"). Throughout the site, the terms “we”, “us” and
“our” refer to the Company. The Company offers this website,
including all information, tools and services available from
this site to you, the user, conditioned upon your acceptance of
all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing
something from us, you engage in our “Service” and agree to be
bound by the following terms and conditions (“Terms of Service”,
“Terms”), including those additional terms and conditions and
policies referenced herein and/or available by hyperlink. These
Terms of Service apply to all users of the site, including
without limitation users who are browsers, vendors, customers,
merchants, and/ or contributors of content.
Please read these Terms of Service carefully
before accessing or using our website. By accessing or using any
part of the site, you agree to be bound by these Terms of
Service. If you do not agree to all the terms and conditions of
this agreement, then you may not access the website or use any
services. If these Terms of Service are considered an offer,
acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the
current store shall also be subject to the Terms of Service. You
can review the most current version of the Terms of Service at
any time on this page. We reserve the right to update, change or
replace any part of these Terms of Service by posting updates
and/or changes to our website. It is your responsibility to
check this page periodically for changes. Your continued use of
or access to the website following the posting of any changes
constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide
us with the online e-commerce platform that allows us to sell
our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you
represent that you are at least the age of majority in your
state or province of residence, or that you are the age of
majority in your state or province of residence and you have
given us your consent to allow any of your minor dependents to
use this site.
You may not use our products for any illegal or
unauthorized purpose nor may you, in the use of the Service,
violate any laws in your jurisdiction (including but not limited
to copyright laws).
You must not transmit any worms or viruses or
any code of a destructive nature.
A breach or violation of any of the Terms will
result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone
for any reason at any time.
You understand that your content (not including
credit card information), may be transferred unencrypted and
involve (a) transmissions over various networks; and (b) changes
to conform and adapt to technical requirements of connecting
networks or devices. Credit card information is always encrypted
during transfer over networks.
You agree not to reproduce, duplicate, copy,
sell, resell or exploit any portion of the Service, use of the
Service, or access to the Service or any contact on the website
through which the service is provided, without express written
permission by us.
The headings used in this agreement are included
for convenience only and will not limit or otherwise affect
these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND
TIMELINESS OF INFORMATION
We are not responsible if information made
available on this site is not accurate, complete or current. The
material on this site is provided for general information only
and should not be relied upon or used as the sole basis for
making decisions without consulting primary, more accurate, more
complete or more timely sources of information. Any reliance on
the material on this site is at your own risk.
This site may contain certain historical
information. Historical information, necessarily, is not current
and is provided for your reference only. We reserve the right to
modify the contents of this site at any time, but we have no
obligation to update any information on our site. You agree that
it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND
PRICES
Prices for our products are subject to change
without notice.
We reserve the right at any time to modify or
discontinue the Service (or any part or content thereof) without
notice at any time.
We shall not be liable to you or to any
third-party for any modification, price change, suspension or
discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if
applicable)
Certain products or services may be available
exclusively online through the website. These products or
services may have limited quantities and are subject to return
or exchange only according to our Return Policy.
We have made every effort to display as
accurately as possible the colors and images of our products
that appear at the store. We cannot guarantee that your computer
monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to
limit the sales of our products or Services to any person,
geographic region or jurisdiction. We may exercise this right on
a case-by-case basis. We reserve the right to limit the
quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to
change at anytime without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any
offer for any product or service made on this site is void where
prohibited.
We do not warrant that the quality of any
products, services, information, or other material purchased or
obtained by you will meet your expectations, or that any errors
in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT
INFORMATION
We reserve the right to refuse any order you
place with us. We may, in our sole discretion, limit or cancel
quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the
same customer account, the same credit card, and/or orders that
use the same billing and/or shipping address. In the event that
we make a change to or cancel an order, we may attempt to notify
you by contacting the e‑mail and/or billing address/phone number
provided at the time the order was made. We reserve the right to
limit or prohibit orders that, in our sole judgment, appear to
be placed by dealers, resellers or distributors.
You agree to provide current, complete and
accurate purchase and account information for all purchases made
at our store. You agree to promptly update your account and
other information, including your email address and credit card
numbers and expiration dates, so that we can complete your
transactions and contact you as needed.
For more detail, please review our Returns
Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party
tools over which we neither monitor nor have any control nor
input.
You acknowledge and agree that we provide access
to such tools ”as is” and “as available” without any warranties,
representations or conditions of any kind and without any
endorsement. We shall have no liability whatsoever arising from
or relating to your use of optional third-party tools.
Any use by you of optional tools offered through
the site is entirely at your own risk and discretion and you
should ensure that you are familiar with and approve of the
terms on which tools are provided by the relevant third-party
provider(s).
We may also, in the future, offer new services
and/or features through the website (including, the release of
new tools and resources). Such new features and/or services
shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available
via our Service may include materials from third-parties.
Third-party links on this site may direct you to
third-party websites that are not affiliated with us. We are not
responsible for examining or evaluating the content or accuracy
and we do not warrant and will not have any liability or
responsibility for any third-party materials or websites, or for
any other materials, products, or services of third-parties.
We are not liable for any harm or damages
related to the purchase or use of goods, services, resources,
content, or any other transactions made in connection with any
third-party websites. Please review carefully the third-party's
policies and practices and make sure you understand them before
you engage in any transaction. Complaints, claims, concerns, or
questions regarding third-party products should be directed to
the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER
SUBMISSIONS
If, at our request, you send certain specific
submissions (for example contest entries) or without a request
from us you send creative ideas, suggestions, proposals, plans,
or other materials, whether online, by email, by postal mail, or
otherwise (collectively, 'comments'), you agree that we may, at
any time, without restriction, edit, copy, publish, distribute,
translate and otherwise use in any medium any comments that you
forward to us. We are and shall be under no obligation (1) to
maintain any comments in confidence; (2) to pay compensation for
any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit
or remove content that we determine in our sole discretion are
unlawful, offensive, threatening, libelous, defamatory,
pornographic, obscene or otherwise objectionable or violates any
party’s intellectual property or these Terms of Service.
You agree that your comments will not violate
any right of any third-party, including copyright, trademark,
privacy, personality or other personal or proprietary right. You
further agree that your comments will not contain libelous or
otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the
operation of the Service or any related website. You may not use
a false e‑mail address, pretend to be someone other than
yourself, or otherwise mislead us or third-parties as to the
origin of any comments. You are solely responsible for any
comments you make and their accuracy. We take no responsibility
and assume no liability for any comments posted by you or any
third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through
the store is governed by our Privacy Policy. To view our Privacy
Policy.
SECTION 11 - ERRORS, INACCURACIES AND
OMISSIONS
Occasionally there may be information on our
site or in the Service that contains typographical errors,
inaccuracies or omissions that may relate to product
descriptions, pricing, promotions, offers, product shipping
charges, transit times and availability. We reserve the right to
correct any errors, inaccuracies or omissions, and to change or
update information or cancel orders if any information in the
Service or on any related website is inaccurate at any time
without prior notice (including after you have submitted your
order).
We undertake no obligation to update, amend or
clarify information in the Service or on any related website,
including without limitation, pricing information, except as
required by law. No specified update or refresh date applied in
the Service or on any related website, should be taken to
indicate that all information in the Service or on any related
website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth
in the Terms of Service, you are prohibited from using the site
or its content: (a) for any unlawful purpose; (b) to solicit
others to perform or participate in any unlawful acts; (c) to
violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe
upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse,
insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability; (f) to
submit false or misleading information; (g) to upload or
transmit viruses or any other type of malicious code that will
or may be used in any way that will affect the functionality or
operation of the Service or of any related website, other
websites, or the Internet; (h) to collect or track the personal
information of others; (i) to spam, phish, pharm, pretext,
spider, crawl, or scrape; (j) for any obscene or immoral
purpose; or (k) to interfere with or circumvent the security
features of the Service or any related website, other websites,
or the Internet. We reserve the right to terminate your use of
the Service or any related website for violating any of the
prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES;
LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that
your use of our service will be uninterrupted, timely, secure or
error-free.
We do not warrant that the results that may be
obtained from the use of the service will be accurate or
reliable.
You agree that from time to time we may remove
the service for indefinite periods of time or cancel the service
at any time, without notice to you.
You expressly agree that your use of, or
inability to use, the service is at your sole risk. The service
and all products and services delivered to you through the
service are (except as expressly stated by us) provided 'as is'
and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied,
including all implied warranties or conditions of
merchantability, merchantable quality, fitness for a particular
purpose, durability, title, and non-infringement.
In no case shall Offgrid Renegade LLC, our
directors, officers, employees, affiliates, agents, contractors,
interns, suppliers, service providers or licensors be liable for
any injury, loss, claim, or any direct, indirect, incidental,
punitive, special, or consequential damages of any kind,
including, without limitation lost profits, lost revenue, lost
savings, loss of data, replacement costs, or any similar
damages, whether based in contract, tort (including negligence),
strict liability or otherwise, arising from your use of any of
the service or any products procured using the service, or for
any other claim related in any way to your use of the service or
any product, including, but not limited to, any errors or
omissions in any content, or any loss or damage of any kind
incurred as a result of the use of the service or any content
(or product) posted, transmitted, or otherwise made available
via the service, even if advised of their possibility. Because
some states or jurisdictions do not allow the exclusion or the
limitation of liability for consequential or incidental damages,
in such states or jurisdictions, our liability shall be limited
to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless
ABC Company and our parent, subsidiaries, affiliates, partners,
officers, directors, agents, contractors, licensors, service
providers, subcontractors, suppliers, interns and employees,
harmless from any claim or demand, including reasonable
attorneys’ fees, made by any third-party due to or arising out
of your breach of these Terms of Service or the documents they
incorporate by reference, or your violation of any law or the
rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms
of Service is determined to be unlawful, void or unenforceable,
such provision shall nonetheless be enforceable to the fullest
extent permitted by applicable law, and the unenforceable
portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and
enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties
incurred prior to the termination date shall survive the
termination of this agreement for all purposes.
These Terms of Service are effective unless and
until terminated by either you or us. You may terminate these
Terms of Service at any time by notifying us that you no longer
wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect
that you have failed, to comply with any term or provision of
these Terms of Service, we also may terminate this agreement at
any time without notice and you will remain liable for all
amounts due up to and including the date of termination; and/or
accordingly may deny you access to our Services (or any part
thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any
right or provision of these Terms of Service shall not
constitute a waiver of such right or provision.
These Terms of Service and any policies or
operating rules posted by us on this site or in respect to The
Service constitutes the entire agreement and understanding
between you and us and govern your use of the Service,
superseding any prior or contemporaneous agreements,
communications and proposals, whether oral or written, between
you and us (including, but not limited to, any prior versions of
the Terms of Service).
Any ambiguities in the interpretation of these
Terms of Service shall not be construed against the drafting
party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate
agreements whereby we provide you Services shall be governed by
and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the
Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to
update, change or replace any part of these Terms of Service by
posting updates and changes to our website. It is your
responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service
constitutes acceptance of those changes.
SECTION 20 - SHORT CODE MESSAGING
1) When opting in to receiving text messages you
can expect to receive 1 SMS notification for abandon carts,
along with promotions and discount codes when available.
2) You can cancel the SMS service at any time.
Just text "STOP" to the short code. After you send the SMS
message "STOP" to us, we will send you an SMS message to confirm
that you have been unsubscribed. After this, you will no longer
receive SMS messages from us. If you want to join again, just
sign up as you did the first time and we will start sending SMS
messages to you again.
3) If you are experiencing issues with the
messaging program you can reply with the keyword HELP for more
assistance, or you can get help directly at
support@offgridrenegade.com or 866-490-7737
4)Carriers are not liable for delayed or
undelivered messages
5) As always, message and data rates may apply
for any messages sent to you from us and to us from you. You
will receive {message frequency}. If you have any questions
about your text plan or data plan, it is best to contact your
wireless provider.
6) If you have any questions regarding privacy,
please read our privacy policy:
https://offgridrenegade.com/policies/privacy-policy
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be
sent to us at support@offgridrenegade.com
Personal information we collect
When you visit the Site, we automatically collect certain
information about your device, including information about your
web browser, IP address, time zone, and some of the cookies that
are installed on your device. Additionally, as you browse the
Site, we collect information about the individual web pages or
products that you view, what websites or search terms referred
you to the Site, and information about how you interact with the
Site. We refer to this automatically-collected information as
“Device Information”.
How We Use the Information We Collect
We may use your Personal Information, Demographic Information
or Usage Information for various purposes, including, but not
limited to, the following:
•Improving the effectiveness of our Site, marketing endeavors
and service offerings;
•Site registration;
•Providing customer service;
•Notifying you of product recalls or providing other
information concerning products you have purchased;
•Sending you direct mail offerings;
•Sending you email communications such as electronic
newsletters about our products, services and Promotions;
•Sending you email about orders you have made;
•Enabling you to participate in the Site’s features such as
surveys and Promotions;
•Identifying your product and service preferences and informing
you of new or additional products, services and Promotions that
may be of interest to you;
•Providing mobile marketing messages and service
messages;
•Cart Abandonment Messages - once information is captured for a
specific item, if you do not purchase that item within 24 hours
we will send a reminder text letting you know it's still
available at our store with a direct hyperlink (SMS messages are
sent within 48 hours of non-purchase with only 1 reminder)
•To analyze preferences, trends and statistics.
How we Determine An Abandon Cart:
Currently we use an Opt-in form 2 step. When the consumer
enters in their information in the first step of the form they
are 'tagged' in our system as a lead. We then wait a period of
time (I.e. 20 minutes) to see if they purchase through our
website. We track purchases by tags as well. When a consumer
purchases a product they are tagged as purchased. Our system
waits 20 mins to see if a purchase tag is added to the consumer
- if not - we add the consumer to abandon cart sequence.
We collect Device Information using the following
technologies:
- “Cookies” are data files that are placed on your device or
computer and often include an anonymous unique identifier. For
more information about cookies, and how to disable cookies,
visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect
data including your IP address, browser type, Internet service
provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used
to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a
purchase through the Site, we collect certain information from
you, including your name, billing address, shipping address,
payment information (including credit card numbers , email
address, and phone number. We refer to this information as
“Order Information”.
Text Marketing and notifications: By subscribing to text
notifications you agree to receive recurring automated marketing
messages at the phone number provided. Consent is not a
condition of purchase. Reply STOP to unsubscribe. HELP for help.
Msg & Data rates may apply. More info view Privacy Policy
and ToS.
When we talk about “Personal Information” in this Privacy
Policy, we are talking both about Device Information and Order
Information.
How do we use your personal information?
We use the Order Information that we collect generally to
fulfill any orders placed through the Site (including processing
your payment information, arranging for shipping, and providing
you with invoices and/or order confirmations). Additionally, we
use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us,
provide you with information or advertising relating to our
products or services.
We use the Device Information that we collect to help us screen
for potential risk and fraud (in particular, your IP address),
and more generally to improve and optimize our Site (for
example, by generating analytics about how our customers browse
and interact with the Site, and to assess the success of our
marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help
us use your Personal Information, as described above. For
example, we use Shopify to power our online store--you can read
more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy. We also use Google
Analytics to help us understand how our customers use the Site
-- you can read more about how Google uses your Personal
Information here:
https://www.google.com/intl/en/policies/privacy/. You can also
opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply
with applicable laws and regulations, to respond to a subpoena,
search warrant or other lawful request for information we
receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide
you with targeted advertisements or marketing communications we
believe may be of interest to you. For more information about
how targeted advertising works, you can visit the Network
Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links
below:
Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and
use practices when we see a Do Not Track signal from your
browser.
Your rights
If you are a European resident, you have the right to access
personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you
would like to exercise this right, please contact us through the
contact information below.
Additionally, if you are a European resident we note that we
are processing your information in order to fulfill contracts we
might have with you (for example if you make an order through
the Site), or otherwise to pursue our legitimate business
interests listed above. Additionally, please note that your
information will be transferred outside of Europe, including to
Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your
Order Information for our records unless and until you ask us to
delete this information.
Changes
We may update this privacy policy from time to time in order to
reflect, for example, changes to our practices or for other
operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18
.
Contact us
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please
contact us by e‑mail at support@offgridrenegade.com or by mail
using the details provided below:
Offgrid Renegade LLC
[Re: Privacy Compliance Officer]
5 Warren Street, Suite 203, Glens Falls, NY 12801
Refund Policy
Returns Our policy lasts 30 days. If 30 days
have gone by since your purchase, unfortunately we can’t offer
you a refund or exchange. To be eligible for a return,
your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines
cannot be returned. We also do not accept products that are
intimate or sanitary goods, hazardous materials, or flammable
liquids or gases. To complete your return, we require a receipt
or proof of purchase. Please do not send your purchase
back to the manufacturer. There are certain situations where
only partial refunds are granted (if applicable):
- Any item not in its original
condition, is damaged or missing parts for reasons not due to
our error
- Any item that is returned more
than 30 days after delivery
Refunds (if applicable)
Once your return is received and
inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved,
then your refund will be processed, and a credit will
automatically be applied to your credit card or original method
of payment, within a certain amount of days.
Late or missing refunds (if
applicable)
If you haven’t received a refund
yet, first check your bank account again. Then contact
your credit card company, it may take some time before your
refund is officially posted. Next, contact your bank.
There is often some processing time before a refund is
posted. If you’ve done all of this and you still have not
received your refund yet, please contact us at
support@offgridrenegade.com.
Sale items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are
defective or damaged. If you need to exchange it for the same
item, send us an email at support@offgridrenegade.com and send
your item to: Offgrid Renegade Return, Offgrid Renegade LLC, 5
Warren Street, Suite 203, Glens Falls, NY 12801.
Gifts
If the item was marked as a gift
when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item
is received, a gift certificate will be mailed to you. If
the item wasn’t marked as a gift when purchased, or the gift
giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out
about your return.
Shipping
To return your product, you should
mail your product to: Offgrid Renegade Return, Offgrid Renegade LLC, 5 Warren Street, Suite 203, Glens Falls, NY 12801.
You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be
deducted from your refund. Depending on where you live,
the time it may take for your exchanged product to reach you,
may vary. If you are shipping an item over $75, you should
consider using a trackable shipping service or purchasing
shipping insurance. We don’t guarantee that we will receive your
returned item.
Contact Us
Offgrid Renegade LLC 5 Warrent Street Suite 203 Glens Falls, New York 12801 Support@OffgridRenegade.com 866-490-7737
